Award

ICServ2013 best paper award winners

Modeling the Dynamics of Service: the Creation of Customer Value
Peter Ylen, Ossi Koivula, Marja Toivonen, Karo Tammela

Improving Service Processes based on Visualization of Human-behavior and POS data: a Case Study in a Japanese Restaurant
Tomohiro Fukuhara, Ryuhei Tenmoku, Takashi Okuma, Ryoko Ueoka, Masanori Takehara, Takeshi Kurata