Program
Oct. 16th
| Room 1 | Room 2 | Room 3 | |
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| 12:20-13:15 | Registration (12:30-)/Lunch (12:20-) | ||
| 13:15-13:30 | Opening address: Dr. Masaaki Mochimaru, General Chair Greeting speech: Prof. Tamio Arai, President of SfS |
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| 13:30-14:20 | Opening keynote speech: Prof. Hiroyuki Yoshikawa |
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| 14:20-14:25 | Break | ||
| 14:25-16:05 | Presentation sessions | ||
| Mechanism design for services | Product Service System (PSS) | Service innovation and design I | |
| Chair: Prof. Nariaki Nishino | Chair: Dr. Giuditta Pezzotta | Chair: Prof. Yuriko Sawatani | |
| Serviceological View of the Development of a Person Trip Survey Application Keiji Hirata, Shoji Sano, Yoh Shiraishi, Hitoshi Matsubara, Hideyuki Nakashima |
A Review of Design Methods and Evaluation Tools for Product-Service Systems Koji Kimita, Yoshiki Shimomura |
Towards Facilitating Servitization in IT Service Systems Shigeru Hosono, Yoshiki Shimomura |
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| Modeling and Multi-Agent Simulation of Bicycle Sharing Shota Shimizu, Kenju Akai, Nariaki Nishino |
A WEB 2.0 PLATFORM FOR PRODUCT-SERVICE SYSTEM MANAGEMENT Meira Levy, Reuven Karni |
A Model and its Management Architecture of Software Service Supply Chains Mikio Aoyama |
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| Modeling Shop Mix Problems as Pareto Optimization Considering Consumer Preference Keita Kodama, Nariaki Nishino, Takeshi Takenaka, Hitoshi Koshiba |
EDIPS: Effective and Enjoyable Product-Service System Design Education through Active Thinking Kentaro Uei, Yutaro Nemoto, Yoshiki Shimomura |
An Indoor Autonomous Positioning and Navigation Service to Support Activities in Large-Scale Commercial Facilities Takeshi Ikeda, Mitsuru Kawamoto, Akio Sashima, Junpei Tsuji, Hidenori Kawamura, Keiji Suzuki, Koichi Kurumatani |
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| New Mechanism for Matching Service in Perishable Goods Trade: An Approach Using Economic Experiments Kenju Akai, Kengo Hayashida, Nariaki Nishino |
Incorporation of Product/Service System Concept in R&D for Complex Products and Systems Amir Taabodi, Tomohiko Sakao, Mattias Lindahl |
A Proposal of Adaptive Restaurant Service Model with Co-creative Design Toshiya Kaihara, Nobutada Fujii, Tomomi Nonaka, Takeshi Shinmura |
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| Analysis of Service Network in terms of the Synchronization of Body Movements during Face-to-face Communication Bujie Xu, Ken-ichiro Ogawa, Naoki Higo, Taiki Ogata, Takayuki Nozawa, Koji Ara, Kazuo Yano, Yoshihiro Miyake |
Product-service Portfolio Configuration vs. Economic and Financial Results: an Empirical Analysis in the Italian Truck Industry Paolo Gaiardelli, Giuditta Pezzotta, Lucrezia Songini, Barbara Resta |
Design of Packaged Tours upon Semantic Service Model Jun Hirota, Yosuke Ogihara, Kazuya Oizumi, Kazuhiro Aoyama |
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| 16:05-16:20 | Coffee break | ||
| Room 1 | Room 2 | Room 3 | Room 4 | |
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| 16:20-17:40 | Presentation sessions | |||
| Data assimilation & human modeling / Enhancing service analysis and testing with VR/AR/MR | Tourism & hospitality | Healthcare services I | Special session 1 - Workshop | |
| Chair: Dr. Takeshi Kurata | Chair: Prof. Tatsunori Hara | Chair: Dr. Koichi Kurumatani | Chair: Prof. Stephen K. Kwan | |
Improving Service Processes based on Visualization of Human-behavior and POS data: a Case Study in a Japanese Restaurant |
Implementation of a Quality Improvement Cycle –Evaluating the Effects of Promotional Events at a Tourist Resort– Yoshinobu Yamamoto |
Approaches of Home Healthcare via “Ohisama-Network” Service System Yoshio Tsuruta, Takahiro Maeno, Shun-ichi Fukuda, Shin-ichi Okamura, Hisako Umehara, Kiyoshi Doki, Takahide Yamaguchi |
Service Design & Innovation SIG workshop Click for the details. This session requires the pre-registration. Registration site for this workshop |
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| Design Procedure and Improvement of a Mathematical Modelling to Estimate Customer Satisfaction Satoshi Suzuki, Masaya Ando, Hiroshi Hashimoto, Hajime Asama |
Constructing Required Functions of Tourism Service based on Tourists’ Expectancy in Trip Planning Satoshi Shimada, Taiki Ogata, Jun Ota, Tatsunori Hara |
Automatic Measurement and Evaluation System for Bed-making Activity for Self-training Ayanori Nagata, Zhifeng Huang, Masako Kanai-Pak, Jukai Maeda, Yasuko Kitajima, Mitsuhiro Nakamura, Kyoko Aida, Noriaki Kuwahara, Taiki Ogata, Jun Ota |
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| Modeling Customer Behavior in a Shopping Mall: Tenant Variety and Customer Type Takeshi Takenaka, HItoshi Koshiba, Kohei Takayama, Minoru Kojima, Yoichi Motomura, Mari Takaku, Takeo Sasaki |
PROPOSAL OF INTERNATIONAL CONFERENCE PROMOTION -Destination Branding and Risk Management by a Network of Conference
Centres- Mayumi J Hikita, Hiroshi G Okuno |
Proposal of Handover System for Care-workers Using Community Intelligence Takuichi Nishimura, Tomohiro Fukuhara, Kosuke Yamada, Masahiro Hamasaki, Masato Nakajima, Hiroyasu Miwa, Kentaro Watanabe, Ken Fukuda, Yoichi Motomura |
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| PDRplus: human behaviour sensing method for service field analysis Koji Makita, Masakatsu Kourogi, Tomoya Ishikawa, Takashi Okuma, Takeshi Kurata |
The Effect of Contrast Bias on Tourists’ Willingness to Pay Dingding Chao, Taro Kanno, Kazuo Furuta |
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Oct. 17th
| Room 1 | Room 2 | Room 3 | |
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| 8:30-9:30 | Registration | ||
| 9:30-10:40 | Keynote speech: Dr. Jim Spohrer | ||
| 10:40-11:00 | Coffee break | ||
| 11:00-12:20 | Presentation sessions | ||
| Service innovation and design II | Public & urban services I | Service management & marketing | |
| Chair:Prof. Hideyuki Nakashima | Chair:Dr. Tomohisa Yamashita | Chair:Dr. Veronica Martinez (Co-chair: Dr. Matsumoto) | |
| Toward Research on Designing a Service System Yuriko Sawatani |
Improvement of Agricultural Water Delivery System for Water and Energy Saving and Environmental Conservation Koshi Yoshida, Kenji Tanaka, Ryunosuke Hariya, Issaku Azechi, Toshiaki Iida, Shigeya Maeda, Hisao Kuroda |
Negotiation of Selves in Initial Service Encounters: Conversation Analysis of Sushi Yutaka Yamauchi, Takeshi Hiramoto |
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| Concept Design of Cause Related Marketing Using Wants Chain Analysis and Co-Creation Workshops Tomoyuki Fujita, Nozomi Sugiyama, Motoshi Kanke, Toshiyuki Yasui, Seiko Shirasaka, Takashi Maeno |
Proposal of a New Mutual-aid Service to Support Resilient Society -Simulation based Service Design Approach- Seiichi Kawata, Junfu Chen, Kazuki Hirasawa, Keiichi Koyama, Shohei Ogawa, Bo Huang |
Improving Service Quality In Nursing Homes Based on the Employee's Satisfaction Mikako Ito, Kanta Ito, Shinichiro Kawabata, Atsushi Endo, Tomoko Ota, Noriaki Kuwahara |
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| A Meta-Methodology for Service Process Design Kentaro Watanabe, Takuichi Nishimura, Masaaki Mochimaru |
User-Centered Service Design for Multi-Language Knowledge Communication Donghui Lin, Toru Ishida |
Decoding the Value Creation of Product-Service Systems Veronica Martinez, Umit Bititci, Pavel Albores |
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| Support of Describing Service Delivery Processes in Consideration of Service Function Models on Service CAD System Wataru Miura, Satoshi Shimada, Taiki Ogata, Jun Ota, Tamio Arai, Tatsunori Hara |
A Tourism Information Service for Safety during School Trips Hidekazu Kasahara, Mikihiko Mori, Koichi Kurumatani, Masayuki Mukunoki, Michihiko Minoh |
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| 12:20-13:40 | Lunch | ||
| 13:40-15:00 | Presentation sessions | ||
| Service theory | Healthcare services II | Public & urban services II | |
| Chair:Dr. Jim Spohrer | Chair:Prof. Kazuyoshi Hidaka | Chair:Dr. Akio Sashima | |
| Modeling the Dynamics of Service: the Creation of Customer Value Peter Ylén, Ossi Koivula, Marja Toivonen, Karo Tammela |
Visualization of the Role Expectation for Strategy Management
Using the Delphi Method and Importance-performance Analysis in Dysphagia
Rehabilitation Nursing Services Shuichiro Nagaosa, Jun Yaeda, Hironobu Matsushita, Abdul Matin Sheikh Maheen, Yasunori Sumi |
How Has the Airport Management Reform in France Influenced the Quality of Services? Cancelled |
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| Designing Methodology for Innovative Service Systems Hideyuki Nakashima, Haruyuki Fujii, Masaki Suwa |
Case Studies of the Service Quality Improvement in the Nursing
Home -Media Therapy for Understanding the History of Life of Residents- Teruko Doi, Yoshihiro Niki, Noriaki Kuwahara, Yuka Kato, Jin Narimoto |
A Practical Approach to Improving the Provision of Information in New Chitose International Airport Daiji Kobayashi |
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| Fundamental Concepts and Premises of Service Science Jim Spohrer, Stephen Kwan |
Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction Shinobu Fujita, Kazuyoshi Hidaka |
Study on Investigation of User Satisfaction after Service Implementation about Public Transportation Ryoichi Tamura, Hiromi Yoshioka |
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| Modelling and Simulating Complicated Service Networks in Healthcare Peter Ylén, Ossi Koivula, Joona Tuovinen, Jukka Ranta |
Proposal of the Mental Support Service for Older Adults Living
in Marginal Village and Quantitative Evaluation of the Service Quality Airi Tsuji, Noriaki Kuwahara, Jin Narimoto, Yasunari Yoshitomi, Kazunari Morimoto |
Smart Utility Vehicle Service Evaluation for Medium-sized Cities Based on a Realistic Traffic Simulation Hitoshi Koshiba, Itsuki Noda, Tomohisa Yamashita |
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| 15:00-15:20 | Coffee break | ||
| 15:20-17:40 | Special session 2 - Panel discussion | ||
| Serviceology: its concepts, theories and applications (Chair: Dr. Masaaki Mochimaru) Click for the details |
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| 19:00-21:00 | Banquet | ||
Oct. 18th
| Room 1 | Room 2 | Room 3 | |
|---|---|---|---|
| 9:20-10:20 | Keynote speech: Dr. Takeshi Shimmura | ||
| Application of Service Engineering into Restaurant Industry | |||
| 10:20-10:40 | Coffee break | ||
| 10:40-12:00 | Presentation sessions | ||
| Service economy and productivity / Regional development and policymaking | Service innovation and design III | Healthcare services III | |
| Chair:Dr. Masayuki Morikawa (Co-chair: Prof. Kwon) | Chair:Dr. Yoichi Motomura | Chair:Prof. Shusaku Tsumoto (Co-chair: Dr. Okuma) | |
| Functions and Cost of Irrigation Service at the Aichi Irrigation Scheme Hajime Tanji, Hirohide Kiri, Testuo Nakaya |
The Effect and Reaction of Information Presentation in Surveillance Service Mitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki |
Support System for Time and Motion Study of Nursing Care Service with Behavior Prediction Hiroyasu Miwa, Kentaro Watanabe, Tomohiro Fukuhara, Takuichi Nishimura |
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| Entry of Large Discount Stores and the Evolution of Korean Retail Employment Janghee Cho, Hyunbae Chun, Yoonsoo Lee |
Estimation of the Emotional Excited-Level Focusing on Postural and Facial Changes Yosuke Kimura, Hirokatsu Kataoka, Yoshimitsu Aoki |
An Evaluation of Rapid Oral Bacteria Detection Apparatus for an Oral Health Care Service Keiko Aoki, Kenju Akai, Noriko Yoshida, Yoshiko Aoki |
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| Adopting an Appropriate Method of Consumer Information
Gathering towards Improving Value Co-creation Process: An Analysis of
the Influence of Management Mindset Hisashi Masuda, Yoshinori Hara |
Discussion on Service Design that Utilize the "knowledge" on Network Akira Kondo, Tatsuya Saito, Naoko Kondo |
Understanding the Characteristics of Collaboration Work in the Nursing Activities: A Time and Motion Study Noriko Hirata, Atsue Ishii, Kohei Tomita, Masako Hirano, Mitsuko Yokouchi, Yuko Ohno, Sachiko Shimizu, Akiyo Higashimura, Nobue Uchida |
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| Investigation of Irrigation Activities by Farmers on Paddy Field Plots Seeking Irrigation Service Needs Toshiaki Iida, Masaomi Kimura, Koshi Yoshida, Naritaka Kubo, Takahiro Yokoi |
Evaluation and Assessment of Two Simulation Software for Service Engineering Giuditta Pezzotta, Roberto Pinto, Fabiana Pirola, Sergio Cavalieri |
Data-oriented Maintenance of Schedule Management of Nursing Care Haruko Iwata, Shoji Hirano, Shusaku Tsumoto |
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| 12:00-12:30 | Closing ceremony | ||