Program

Oct. 16th
  Room 1 Room 2 Room 3
12:20-13:15 Registration (12:30-)/Lunch (12:20-)
13:15-13:30 Opening address: Dr. Masaaki Mochimaru, General Chair
Greeting speech: Prof. Tamio Arai, President of SfS
13:30-14:20 Opening keynote speech: Prof. Hiroyuki Yoshikawa
14:20-14:25 Break
14:25-16:05 Presentation sessions
Mechanism design for services Product Service System (PSS) Service innovation and design I
Chair: Prof. Nariaki Nishino Chair: Dr. Giuditta Pezzotta Chair: Prof. Yuriko Sawatani
Serviceological View of the Development of a Person Trip Survey Application
Keiji Hirata, Shoji Sano, Yoh Shiraishi, Hitoshi Matsubara, Hideyuki Nakashima
A Review of Design Methods and Evaluation Tools for Product-Service Systems
Koji Kimita, Yoshiki Shimomura
Towards Facilitating Servitization in IT Service Systems
Shigeru Hosono, Yoshiki Shimomura
Modeling and Multi-Agent Simulation of Bicycle Sharing
Shota Shimizu, Kenju Akai, Nariaki Nishino
A WEB 2.0 PLATFORM FOR PRODUCT-SERVICE SYSTEM MANAGEMENT
Meira Levy, Reuven Karni
A Model and its Management Architecture of Software Service Supply Chains
Mikio Aoyama
Modeling Shop Mix Problems as Pareto Optimization Considering Consumer Preference
Keita Kodama, Nariaki Nishino, Takeshi Takenaka, Hitoshi Koshiba
EDIPS: Effective and Enjoyable Product-Service System Design Education through Active Thinking
Kentaro Uei, Yutaro Nemoto, Yoshiki Shimomura
An Indoor Autonomous Positioning and Navigation Service to Support Activities in Large-Scale Commercial Facilities
Takeshi Ikeda, Mitsuru Kawamoto, Akio Sashima, Junpei Tsuji, Hidenori Kawamura, Keiji Suzuki, Koichi Kurumatani
New Mechanism for Matching Service in Perishable Goods Trade: An Approach Using Economic Experiments
Kenju Akai, Kengo Hayashida, Nariaki Nishino
Incorporation of Product/Service System Concept in R&D for Complex Products and Systems
Amir Taabodi, Tomohiko Sakao, Mattias Lindahl
A Proposal of Adaptive Restaurant Service Model with Co-creative Design
Toshiya Kaihara, Nobutada Fujii, Tomomi Nonaka, Takeshi Shinmura
Analysis of Service Network in terms of the Synchronization of Body Movements during Face-to-face Communication
Bujie Xu, Ken-ichiro Ogawa, Naoki Higo, Taiki Ogata, Takayuki Nozawa, Koji Ara, Kazuo Yano, Yoshihiro Miyake
Product-service Portfolio Configuration vs. Economic and Financial Results: an Empirical Analysis in the Italian Truck Industry
Paolo Gaiardelli, Giuditta Pezzotta, Lucrezia Songini, Barbara Resta
Design of Packaged Tours upon Semantic Service Model
Jun Hirota, Yosuke Ogihara, Kazuya Oizumi, Kazuhiro Aoyama
16:05-16:20 Coffee break
  Room 1 Room 2 Room 3 Room 4
16:20-17:40 Presentation sessions
Data assimilation & human modeling / Enhancing service analysis and testing with VR/AR/MR Tourism & hospitality Healthcare services I Special session 1 - Workshop
Chair: Dr. Takeshi Kurata Chair: Prof. Tatsunori Hara Chair: Dr. Koichi Kurumatani Chair: Prof. Stephen K. Kwan

Improving Service Processes based on Visualization of Human-behavior and POS data: a Case Study in a Japanese Restaurant
Tomohiro Fukuhara, Ryuhei Tenmoku, Takashi Okuma, Ryoko Ueoka, Masanori Takehara, Takeshi Kurata

Implementation of a Quality Improvement Cycle –Evaluating the Effects of Promotional Events at a Tourist Resort–
Yoshinobu Yamamoto
Approaches of Home Healthcare via “Ohisama-Network” Service System
Yoshio Tsuruta, Takahiro Maeno, Shun-ichi Fukuda, Shin-ichi Okamura, Hisako Umehara, Kiyoshi Doki, Takahide Yamaguchi
Service Design & Innovation SIG workshop
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This session requires the pre-registration.
Registration site for this workshop
Design Procedure and Improvement of a Mathematical Modelling to Estimate Customer Satisfaction
Satoshi Suzuki, Masaya Ando, Hiroshi Hashimoto, Hajime Asama
Constructing Required Functions of Tourism Service based on Tourists’ Expectancy in Trip Planning
Satoshi Shimada, Taiki Ogata, Jun Ota, Tatsunori Hara
Automatic Measurement and Evaluation System for Bed-making Activity for Self-training
Ayanori Nagata, Zhifeng Huang, Masako Kanai-Pak, Jukai Maeda, Yasuko Kitajima, Mitsuhiro Nakamura, Kyoko Aida, Noriaki Kuwahara, Taiki Ogata, Jun Ota
Modeling Customer Behavior in a Shopping Mall: Tenant Variety and Customer Type
Takeshi Takenaka, HItoshi Koshiba, Kohei Takayama, Minoru Kojima, Yoichi Motomura, Mari Takaku, Takeo Sasaki
PROPOSAL OF INTERNATIONAL CONFERENCE PROMOTION -Destination Branding and Risk Management by a Network of Conference Centres-
Mayumi J Hikita, Hiroshi G Okuno
Proposal of Handover System for Care-workers Using Community Intelligence
Takuichi Nishimura, Tomohiro Fukuhara, Kosuke Yamada, Masahiro Hamasaki, Masato Nakajima, Hiroyasu Miwa, Kentaro Watanabe, Ken Fukuda, Yoichi Motomura
PDRplus: human behaviour sensing method for service field analysis
Koji Makita, Masakatsu Kourogi, Tomoya Ishikawa, Takashi Okuma, Takeshi Kurata
The Effect of Contrast Bias on Tourists’ Willingness to Pay
Dingding Chao, Taro Kanno, Kazuo Furuta
 
Oct. 17th
  Room 1 Room 2 Room 3
8:30-9:30 Registration
9:30-10:40 Keynote speech: Dr. Jim Spohrer
10:40-11:00 Coffee break
11:00-12:20 Presentation sessions
Service innovation and design II Public & urban services I Service management & marketing
Chair:Prof. Hideyuki Nakashima Chair:Dr. Tomohisa Yamashita Chair:Dr. Veronica Martinez (Co-chair: Dr. Matsumoto)
Toward Research on Designing a Service System
Yuriko Sawatani
Improvement of Agricultural Water Delivery System for Water and Energy Saving and Environmental Conservation
Koshi Yoshida, Kenji Tanaka, Ryunosuke Hariya, Issaku Azechi, Toshiaki Iida, Shigeya Maeda, Hisao Kuroda
Negotiation of Selves in Initial Service Encounters: Conversation Analysis of Sushi
Yutaka Yamauchi, Takeshi Hiramoto
Concept Design of Cause Related Marketing Using Wants Chain Analysis and Co-Creation Workshops
Tomoyuki Fujita, Nozomi Sugiyama, Motoshi Kanke, Toshiyuki Yasui, Seiko Shirasaka, Takashi Maeno
Proposal of a New Mutual-aid Service to Support Resilient Society -Simulation based Service Design Approach-
Seiichi Kawata, Junfu Chen, Kazuki Hirasawa, Keiichi Koyama, Shohei Ogawa, Bo Huang
Improving Service Quality In Nursing Homes Based on the Employee's Satisfaction
Mikako Ito, Kanta Ito, Shinichiro Kawabata, Atsushi Endo, Tomoko Ota, Noriaki Kuwahara
A Meta-Methodology for Service Process Design
Kentaro Watanabe, Takuichi Nishimura, Masaaki Mochimaru
User-Centered Service Design for Multi-Language Knowledge Communication
Donghui Lin, Toru Ishida
Decoding the Value Creation of Product-Service Systems
Veronica Martinez, Umit Bititci, Pavel Albores
Support of Describing Service Delivery Processes in Consideration of Service Function Models on Service CAD System
Wataru Miura, Satoshi Shimada, Taiki Ogata, Jun Ota, Tamio Arai, Tatsunori Hara
A Tourism Information Service for Safety during School Trips
Hidekazu Kasahara, Mikihiko Mori, Koichi Kurumatani, Masayuki Mukunoki, Michihiko Minoh
 
12:20-13:40 Lunch
13:40-15:00 Presentation sessions
Service theory Healthcare services II Public & urban services II
Chair:Dr. Jim Spohrer Chair:Prof. Kazuyoshi Hidaka Chair:Dr. Akio Sashima
Modeling the Dynamics of Service: the Creation of Customer Value
Peter Ylén, Ossi Koivula, Marja Toivonen, Karo Tammela
Visualization of the Role Expectation for Strategy Management Using the Delphi Method and Importance-performance Analysis in Dysphagia Rehabilitation Nursing Services
Shuichiro Nagaosa, Jun Yaeda, Hironobu Matsushita, Abdul Matin Sheikh Maheen, Yasunori Sumi

How Has the Airport Management Reform in France Influenced the Quality of Services?
Hiroyuki Ito

Cancelled
Designing Methodology for Innovative Service Systems
Hideyuki Nakashima, Haruyuki Fujii, Masaki Suwa
Case Studies of the Service Quality Improvement in the Nursing Home -Media Therapy for Understanding the History of Life of Residents-
Teruko Doi, Yoshihiro Niki, Noriaki Kuwahara, Yuka Kato, Jin Narimoto
A Practical Approach to Improving the Provision of Information in New Chitose International Airport
Daiji Kobayashi
Fundamental Concepts and Premises of Service Science
Jim Spohrer, Stephen Kwan
Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction
Shinobu Fujita, Kazuyoshi Hidaka
Study on Investigation of User Satisfaction after Service Implementation about Public Transportation
Ryoichi Tamura, Hiromi Yoshioka
Modelling and Simulating Complicated Service Networks in Healthcare
Peter Ylén, Ossi Koivula, Joona Tuovinen, Jukka Ranta
Proposal of the Mental Support Service for Older Adults Living in Marginal Village and Quantitative Evaluation of the Service Quality
Airi Tsuji, Noriaki Kuwahara, Jin Narimoto, Yasunari Yoshitomi, Kazunari Morimoto
Smart Utility Vehicle Service Evaluation for Medium-sized Cities Based on a Realistic Traffic Simulation
Hitoshi Koshiba, Itsuki Noda, Tomohisa Yamashita
15:00-15:20 Coffee break
15:20-17:40 Special session 2 - Panel discussion
Serviceology: its concepts, theories and applications (Chair: Dr. Masaaki Mochimaru)
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19:00-21:00 Banquet
Oct. 18th
  Room 1 Room 2 Room 3
9:20-10:20 Keynote speech: Dr. Takeshi Shimmura
Application of Service Engineering into Restaurant Industry
10:20-10:40 Coffee break
10:40-12:00 Presentation sessions
Service economy and productivity / Regional development and policymaking Service innovation and design III Healthcare services III
Chair:Dr. Masayuki Morikawa (Co-chair: Prof. Kwon) Chair:Dr. Yoichi Motomura Chair:Prof. Shusaku Tsumoto (Co-chair: Dr. Okuma)
Functions and Cost of Irrigation Service at the Aichi Irrigation Scheme
Hajime Tanji, Hirohide Kiri, Testuo Nakaya
The Effect and Reaction of Information Presentation in Surveillance Service
Mitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki
Support System for Time and Motion Study of Nursing Care Service with Behavior Prediction
Hiroyasu Miwa, Kentaro Watanabe, Tomohiro Fukuhara, Takuichi Nishimura
Entry of Large Discount Stores and the Evolution of Korean Retail Employment
Janghee Cho, Hyunbae Chun, Yoonsoo Lee
Estimation of the Emotional Excited-Level Focusing on Postural and Facial Changes
Yosuke Kimura, Hirokatsu Kataoka, Yoshimitsu Aoki
An Evaluation of Rapid Oral Bacteria Detection Apparatus for an Oral Health Care Service
Keiko Aoki, Kenju Akai, Noriko Yoshida, Yoshiko Aoki
Adopting an Appropriate Method of Consumer Information Gathering towards Improving Value Co-creation Process: An Analysis of the Influence of Management Mindset
Hisashi Masuda, Yoshinori Hara
Discussion on Service Design that Utilize the "knowledge" on Network
Akira Kondo, Tatsuya Saito, Naoko Kondo
Understanding the Characteristics of Collaboration Work in the Nursing Activities: A Time and Motion Study
Noriko Hirata, Atsue Ishii, Kohei Tomita, Masako Hirano, Mitsuko Yokouchi, Yuko Ohno, Sachiko Shimizu, Akiyo Higashimura, Nobue Uchida
Investigation of Irrigation Activities by Farmers on Paddy Field Plots Seeking Irrigation Service Needs
Toshiaki Iida, Masaomi Kimura, Koshi Yoshida, Naritaka Kubo, Takahiro Yokoi
Evaluation and Assessment of Two Simulation Software for Service Engineering
Giuditta Pezzotta, Roberto Pinto, Fabiana Pirola, Sergio Cavalieri
Data-oriented Maintenance of Schedule Management of Nursing Care
Haruko Iwata, Shoji Hirano, Shusaku Tsumoto
12:00-12:30 Closing ceremony